Privacy Policy
Strema is operated by The Enterprise Store Limited, a company registered in New Zealand ("we", "us", "our"). This policy explains what information we handle and how, including the messages we send on a business's behalf.
Who we are
The Enterprise Store Limited, Auckland, New Zealand. Contact: support@stremabookings.com. Strema is our appointment-booking software for salons, spas and clinics ("businesses"). The businesses using Strema are the data controllers for their own customers' information; we process it on their behalf as their service provider.
Information we handle
- Business account data — the owner's name, email, phone, business details and billing information.
- Customer booking data — a customer's name, phone number, email and appointment details, provided when they book with a business that uses Strema.
- Usage data — basic technical logs needed to run and secure the service.
How we use it
To provide the booking service, process payments, and — central to this policy — to send appointment-related messages on a business's behalf.
Messaging (SMS, WhatsApp and email)
- What we send: transactional, service messages only — appointment confirmations, reminders and follow-ups. We do not send marketing or promotional messages without separate, explicit consent.
- Consent: a customer provides their contact details and books an appointment with the business, which constitutes their consent to receive messages about that appointment.
- Frequency: messages are tied to a customer's own appointments — typically a confirmation at booking, a reminder before the appointment, and an optional follow-up after.
- Opt-out: customers can opt out at any time — reply STOP to any SMS, or contact the business or us at support@stremabookings.com. WhatsApp recipients can block or report the sender within WhatsApp.
- No resale: we never sell customer phone numbers, and we do not share them with third parties for their own marketing.
Service providers
We use trusted providers strictly to deliver the service: Twilio (SMS and WhatsApp delivery), Stripe (payments), and Google Firebase (hosting and data storage). They process data only to perform these functions for us.
Data retention & security
We keep information for as long as an account is active or as needed to provide the service and meet legal obligations, then delete or anonymise it. Access is restricted and data is protected in transit and at rest.
Your rights
You may request access to, correction of, or deletion of your personal information by emailing support@stremabookings.com. Customers of a business should also be able to raise requests directly with that business.
Changes
We may update this policy; material changes will be reflected by the "last updated" date above.
Contact
The Enterprise Store Limited — support@stremabookings.com, Auckland, New Zealand.